4T PURCHASE POLICY
- Return: If you wish to return a product or a postnatal box, you must send your request by email to the following address: firstname.lastname@example.org within 15 days by entering your contact information and the reason why you wish to return the item. You must provide proof of purchase to facilitate the process (invoice and / or confirmation email). To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. If your return is approved, we will contact you shortly to explain the return process and the details of your exchange or refund.
- Allergies: If you develop an allergic reaction to any of the products, you have a period of 30 days to return it.
- Defective products: If you receive defective products, you must contact us in order to inform us and thus receive a new delivery of these same products. You will need to provide proof of purchase and follow the return process. Non-refundable, exchange only.
- Products damaged during transport: if you believe your package was damaged in shipping, we require that you contact us within 48 hours of delivery and we will work with you to quickly resolve the issue.
4T reserves the right to refuse a return for the following reasons: an expired product, which does not correspond to any valid order or which is not justifiable by any of the reasons mentioned above.
You will be responsible to pay the shipping cost of the item return. Shipping costs are non-refundable. We strongly advise you to use a priority shipping service providing a tracking number (we are not responsible for lost packages).
In case of a refund, we will proceed as soon as we receive the package.
The order is sent via Canada Post within 2 to 3 days of receipt (with a tracking number). It is necessary to allow approximately 5 to 7 days between the moment when the order is passed and its reception.
The statements presented on this site have not been evaluated by the Food and Drug Administration or Health Canada. Our products contain only oils and herbs, and although we have the skills to prepare and offer natural care, the products sold on this site are not intended to diagnose, treat, cure or prevent any disease whatsoever.
Faced with the growing development of communication tools, we must pay particular attention to the protection of privacy. We are committed to respect the confidentiality of the personal information you provide to us. The personal information we collect is kept in a secure environment and each member of our team is required to respect the confidentiality of your information.
We collect the following information:
- First name
- Last name
- Zip code
- Email address
- Phone number
We use the collected information for the following purposes:
- Order tracking
We collect certain information through log files and cookies. This is mainly the following information:
- IP Address
- Device identifier
- Request date/time
We also offer communication by newsletter. You can choose to register to receive our offers and news. At any time, you may also choose to opt out of our mailing list.
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